Shipping Policy for Al Murad!

At Al Murad, we are dedicated to providing our customers with a smooth and efficient shopping experience. Below is our detailed shipping policy to ensure you are informed about how we handle your orders.

Processing Time

• Orders are processed within 1-2 business days after purchase.
• Orders placed after 3 PM (local time) or on weekends and public holidays will be processed on the next business day.

Shipping Rates

• Domestic Shipping (within the USA):

  • Standard Shipping: $7.99 (Estimated delivery: 5-7 business days)
  • Expedited Shipping: $15.99 (Estimated delivery: 2-3 business days)
  • Free Standard Shipping on orders over $75.

• International Shipping:

  • Standard International Shipping: Starting at $20.00 (Estimated delivery: 10-20 business days, depending on location)
  • Shipping fees may vary based on destination, weight, and size of the order.

Shipping Methods

• You will be able to select your preferred shipping method during checkout.

Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email, which can be used to monitor the status of your shipment.
• You can also track your order directly from your Al Murad account.

Shipping Delays

• While we aim to meet estimated delivery times, please note that shipping delays may occur due to external factors such as weather conditions, holidays, or shipping carrier issues.
• Al Murad is not responsible for delays caused by shipping carriers or customs clearance.

Order Modifications and Address Changes

• Once an order has been processed and shipped, we are unable to make any changes to the shipping address or order details.
• Please verify your shipping information before completing your purchase to avoid errors.

Damaged or Lost Packages

• If your package is damaged upon arrival or appears to be lost during transit, please contact us within 7 days of delivery. We will assist you in resolving the issue as quickly as possible.
• Al Murad is not responsible for lost or stolen packages once they have been confirmed as delivered by the shipping carrier.

Customs Duties & Taxes

• For international shipments, customs duties, taxes, and any other fees imposed by the destination country are the responsibility of the customer.
• These additional charges are not included in the shipping cost and are due at the time of delivery.

Returns & Exchanges

• For detailed information on how to initiate a return or exchange, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about your order or our shipping process, our customer service team is here to assist you!

• Email: beggibau@gmail.com

Thank you for choosing Al Murad! We appreciate your trust in our products and are committed to delivering a positive shopping experience.